At Phillips Distributor, Customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read the following policy carefully to understand the process for returns and refunds.

1. Returns

  • Eligibility for Returns:
    You have 10 days from the date you received your product to initiate a return. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it.
  • Non-returnable Items:
    Certain products cannot be returned. This includes:

    • Items that are not in their original condition or packaging.
    • Products that have been damaged after delivery, unless due to manufacturing defects.
    • Gift cards and downloadable software products.
  • Proof of Purchase:
    To complete your return, we require a receipt or proof of purchase. Please ensure that you retain all necessary documentation to process your return.

2. Return Process

  • Step 1: Contact our customer service team at order@phillipsdistributor.com or +92-318209832-7 to initiate the return process.
  • Step 2: Pack the item securely and ship it to the following address:
    137 Plot DMCHS Society Karachi.
  • Step 3: Once we receive and inspect your return, we will notify you via email about the approval or rejection of your return.

3. Refunds

  • Refund Approval:
    If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 30 days.
  • Late or Missing Refunds:
    If you haven’t received your refund after the specified time:

    • Check with your bank or credit card provider, as processing times may vary.
    • If you’ve done this and still haven’t received your refund, please Contact Us.
  • Partial Refunds:
    In certain situations, only partial refunds are granted (e.g., items that are opened, damaged, or not in their original condition).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, With details and photos of the defective item.

5. Shipping Costs

  • Return Shipping:
    You will be responsible for paying for your own shipping costs for returning the item, unless the product was damaged upon delivery or defective. Shipping costs are non-refundable.
  • Shipping Times:
    Depending on your location, the time it may take for your returned product to reach us may vary.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to contact us at:
Email: order@phillipsdistributor.com